Monitoring Quality and Sustaining Services
We have a five-point approach to ensure that care given to residents is of the highest standard.
We operate a system of internal auditing to monitor and sustain the quality of the service we provide. The audits are based on best practice.
We audit the premises, the care, the staffing, we examine documentary records, interview staff and where necessary we develop action plan with tight timescales to respond to service needs.
We have monthly unannounced Provider Visits to check on the homes and to obtain feedback about the quality of services.
We test the homes performance every three months using a Home Review Audit based on CQC’s regulations from which we develop a continuous improvement plan for monitoring.
We have a team of two ex-CQC inspectors as Operational Manager and Quality Assurance officer to monitor the quality of the services we provide.