Empowerment

We at Aster Healthcare aim at facilitating our residents, relatives and advocate where appropriate to have a say in the running of the home. We promote the concept of a resident’s committee where participants are empowered to make important decisions about the quality of service expected for their own welfare. Their agenda constitutes topics on meals, activities, seasonal events, wellbeing, religious, financial and other contentious issues that they think is having an impact on the service delivery. The independent Chair of the committee reports back to the Operational Manager on a quarterly basis with their proposals. We endeavour our very best to implement the proposed plan put forward. However, where we are of the opinion that we are unable to meet their demand for various reasons, we have an open and transparent discussion with the committee to explain our rationale and to explore further. Our main objective is always, to put the best interest of our residents at the fore front of any decision taken.